This privacy policy explains how Heritage Explorers handles personal data when you use loparku.tattoo to make an inquiry, request a booking, or review our guided architecture and photo walk services. It is written to help you understand what we collect, why we use it, and how you can exercise your choices and rights.
Privacy rights lifecycle
You may have rights to access, correct, delete, or object to certain processing of your personal data, and to request restriction in appropriate cases. Where a request cannot be fully granted, we will explain the practical reason and any remaining options available to you.
To protect your information, we may need to verify your identity before responding to a rights request or making changes to account for it. We will review the request, confirm whether it can be fulfilled, and respond within a reasonable period under applicable law.
We retain personal data for as long as necessary to handle your inquiry, confirm or deliver a booking, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer needed for those purposes, we delete it or de-identify it where appropriate.
If we update this policy, we will post the revised version on the website and adjust the effective date where appropriate. Material changes may also be highlighted through a reasonable notice method suited to the site and the nature of the change.
We may collect your name, email address, phone number if you provide it, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information needed to operate and secure the website.
We receive personal data when you complete a contact form, communicate by email or phone, or provide details needed to review a booking request. Technical data is generated automatically when you visit the site and is used for delivery, security, and troubleshooting.
Confirmed cookie uses are limited to essential site operation and storing privacy preferences. We do not confirm analytics cookies or marketing cookies as active on this site. If cookie settings are offered, they are intended to support basic operation and user choice rather than tracking.
We use cookies only for essential site operation and to remember privacy preferences. You can control cookies through your browser settings, and you may be able to block or remove them, although some site functions may not work as intended if essential cookies are disabled.
Data processing overview
We process personal data to respond to contact requests, review tour dates and group details, confirm route and language preferences, manage booking-related communication, support website security, and maintain technical delivery. Where you provide accessibility or dietary information, we use it only to assess whether a route or service arrangement can reasonably accommodate the request.
We may share personal data with service providers that help us operate the website, process messages, maintain technical delivery, or support booking-related administration. These recipients are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality obligations.
We may disclose personal data when required by law, to respond to lawful requests, to protect our rights or the rights of others, or to support the security and integrity of the website and our records. Any disclosure is limited to the information reasonably needed for that purpose.
